What a Conflict Audit Involves

• Confidential one-on-one interviews with councillors, executive staff, and key personnel

• Review of relevant documentation ( complaints, meeting minutes, governance policies, past reports)

• Analysis of communication patterns and decision-making dynamics across the organisation

• Identification of recurring conflict triggers — structural, relational, and cultural

Why Councils Choose a Conflict Audit

• Identify governance risk before it escalates into formal complaints or reputational damage

• Gain an independent, external perspective free from internal politics or bias

• Strengthen relationships between councillors, officers, and the community

• Build a healthier organisational culture that supports better decision-making

What Makes This Approach Different

• Grounded in trauma-informed, systems-level thinking

• Focuses on underlying drivers of conflict, not just visible symptoms

• Delivered with the discretion and confidentiality councils require for sensitive internal matters

• Recommendations are practical and implementable

Ideal For

• Councils experiencing councillor/officer tension or breakdowns in trust

• Councils preparing for or recovering from a period of governance instability

• Councils wanting a proactive, preventative health-check rather than waiting for a crisis