Move from conflict to a culture of civility in local government

Trusted by councils across Australia

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CIVILITY coming October 2026

By Anne Marie Cade

What this book will provide

Real tools, not theory — scripts and strategies you can use in your very next hard conversation.
Composure under fire — disagree firmly, hold your ground, and never lose the relationship.
A stronger council — sharper decisions, fewer complaints, more trust.
A role you can sustain — master what happens under pressure so conflict doesn't manage you.

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How I can help

Conflict Audit

A Conflict Audit gives your council a clear, picture of where and why friction is occurring — between councillors, officers, and the community — along with practical recommendations to strengthen culture and reduce governance risk before it escalates.

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Mediation

I create a safe, structured space for open and honest dialogue, helping both parties move from conflict to genuine understanding and a workable way forward. Every conversation is guided with care, impartiality, and a clear structure, so even difficult discussions stay constructive and lead somewhere productive.

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Induction and Professional Development

Meet the yearly mandatory training requirements. Workshops are designed to equip Councillors and teams with the skills needed to manage governance risk, conflict, navigate difficult conversations and cultivate civility.

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On-demand Coaching

I provide Mayors and Councillors with the targeted coaching support needed to navigate difficult conversations, become effective communicators and deal with specific conflict issues so you can manage the dynamics within the group with ease.

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Clients

Award winning Lawyer, Mediator, former Mayor & Councillor

Anne-Marie Cade

I love working with local government leaders and teaching them the practical tools and strategies to improve their governance capability, manage conflict effectively and foster collaborative working relationships. What is unique about me is that I have lived experiece in the role.

Contact me to find out more about how to crete a culture of Civility

annemarie@lgconflictmanagement.com

+61 401 601 737

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2024 Service to Dispute Resolution

Conflict Coach of the Year

ADR Project of the Year

ADR Innovation of the Year

Mediator of the year

Conflict management training for South Australian Mayors

I recently attended a training session held by Anne Marie Cade with South Australian Mayors, many of whom had experienced divided councils and disruptive behaviours. She gave practical information, useful tips and valuable insights into the means, technique and responses to assist in managing conflict and disruption.
Having attended a range of similar workshops over the years, I can say this was the best.
Lord Mayor of Adelaide - Dr Jane Lomax-Smith AM.
Workshop at ALGWA conference

Anne Marie delivered an outstanding and deeply impactful presentation for ALGWA Victoria on incivility and conflict management, She brought not only her extensive expertise but also a genuine passion for fostering respectful and constructive workplace cultures.
Anne Marie created a space where complex issues were addressed with clarity, empathy, and real-world insight. Her ability to connect with the audience, share relatable experiences, and offer practical strategies left a lasting impression on all who attended. A presentation that was not only informative, but empowering. We are grateful for her contribution and highly recommend her to any organization seeking meaningful change in how conflict is understood and managed.
Her personal engagement was truly exceptional.
Claire Williams - President - ALGWA (Vic)
“Anne-Marie has presented to our alumni at ‘Women for Election’ on multiple occasions on “How to Navigate Difficult Conversations”. Anne-Marie provides women running for election with the opportunity to practise responding to negative talk. She also offers practical tips for uncomfortable conversations, whether on the campaign trail or once elected. Anne-Marie has significant knowledge on conflict resolution techniques and she can provide a unique perspective on how to navigate difficult conversations in the political context

Licia Heath CEO – Women for Election, Australia
Anne-Marie Cade brought invaluable expertise to our inaugural Political Wellbeing Summit, sharing practical strategies for councillors in effective conflict resolution particularly post-campaign when relationships can be strained. Her insights helped attendees navigate the complexities of relationships with others in the governing body including how to cultivate curiosity when faced with inevitable conflict. List Item

Founder & Lead Facilitator, Locale Learning
Emma Broomfield
Module on Civility and Conflict Management

Anne-Marie’s expertise in fostering alternative dispute resolution principles across multiple contexts is informed by a genuine belief in the value and achievability of civility. Drawing on her deep experience as a lawyer and public figure, her practical approach to conflict management foregrounds productive and cooperative techniques to negotiating conflict. Critically, Anne-Marie reminds us that these techniques can be learnt and applied, even in the most challenging of circumstances. We are delighted that Anne-Marie will sharing her wisdom and practical advice with Pathways to Politics for Women participants this year.
Dr. Meredith Martin - Victorian Director and National Co-Convenor Pathways to Politics Program for Women
"Thank you for sharing your experience with us. We gained much from your presentation on how to navigate the role as a new Councillor, and this is confirmed by comments made by all present."

Max Arnott - Board Chair at Colac Area Health Foundation."
Training on psychological safety for Deputy Mayors

Your insights and experience really added to the Forum, and we’ve already had great feedback from participants who appreciated hearing directly from leaders like you. Your contribution helped create the thoughtful conversations we were hoping for. Thank you.